1. Introduction
This Privacy Policy explains how Jili Up, operated at jiliup.net, collects, processes, stores, and protects the personal information of players and visitors in the Philippines. It applies to all interactions you have with Jili Up – whether through our website, mobile-optimised platform, customer support channels, or any other service we provide.
Jili Up is committed to handling your personal data responsibly and in accordance with applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your privacy is a right, not a privilege, and we take that seriously.
By using Jili Up, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle data as described here, please refrain from using the platform and contact our support team to discuss your concerns.
We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page reflects when the most recent changes were made. Significant changes will be communicated to registered players via email notification or in-platform alert.
Jili Up players across the Philippines trust us to keep their data safe – and we take that responsibility seriously.
2. Data We Collect
Jili Up collects only the personal information necessary to provide, operate, and improve our services. Below is a breakdown of the categories of data we collect and specific examples within each category.
| Data Category |
Examples |
Why Collected |
| Identity Data |
Full name, date of birth, nationality, government ID number |
KYC verification, age verification, regulatory compliance |
| Contact Data |
Email address, mobile number, residential address |
Account communication, support, notifications |
| Financial Data |
GCash/Maya account number, bank account details, transaction history |
Processing deposits and withdrawals, fraud prevention |
| Account Data |
Username, encrypted password, account preferences, login history |
Account management, security, personalisation |
| Usage Data |
Pages visited, games played, session duration, bet history |
Platform improvement, responsible gaming monitoring |
| Technical Data |
IP address, device type, browser, operating system, geolocation |
Security, fraud detection, platform optimisation |
| Communications Data |
Support chat transcripts, emails, feedback submitted |
Customer service, dispute resolution, quality assurance |
We do not collect sensitive personal information such as race or ethnicity, political opinions, religious beliefs, health data, or biometric data unless specifically required by law.
3. How We Collect Your Data
Jili Up collects personal data through the following methods:
Direct Collection
When you register an account, complete your KYC verification, make a deposit or withdrawal, contact our support team, participate in promotions, or use any feature of the platform – you provide us with information directly. We only ask for what's needed to complete that specific action.
Automated Collection
When you visit or use the Jili Up platform, our systems automatically collect certain technical data – such as your IP address, device identifiers, browser type, and session activity. This happens passively and helps us maintain platform security, detect fraud, and improve performance.
Third-Party Sources
In some cases, Jili Up may receive data from third parties – for example, identity verification providers during KYC checks, or payment processors during transaction processing. Data from these sources is only used for the specific purpose for which it was obtained and is handled under the same privacy protections as directly collected data.
Cookies: Jili Up uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state, and analyse platform usage patterns. See Section 6 for full details on our cookie practices and how to manage your preferences.
4. How We Use Your Personal Data
Jili Up uses your personal data for specific, legitimate purposes. Every use case below has a clear legal basis – whether that's the performance of a contract with you, compliance with a legal obligation, our legitimate interests, or your explicit consent.
- Account registration and management – creating and maintaining your Jili Up player account, verifying your identity, and enabling access to the platform.
- Transaction processing – handling deposits, withdrawals, and all financial transactions in Philippine Peso via GCash, Maya, GrabPay, bank channels, and cards.
- KYC and compliance – verifying your age, identity, and residency as required by applicable regulations, and maintaining records for audit purposes.
- Customer support – responding to your queries, resolving disputes, and improving our service based on player feedback.
- Responsible gaming – monitoring account activity to identify potential problem gaming patterns and providing appropriate tools and interventions.
- Security and fraud prevention – detecting and preventing unauthorised account access, fraudulent transactions, and abuse of promotional offers.
- Platform improvement – analysing usage patterns and player behaviour in aggregate (never individually without consent) to improve game offerings and user experience.
- Marketing communications – sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive them. You can unsubscribe at any time.
- Legal obligations – complying with Philippine law, regulatory requirements, and any lawful requests from competent authorities.
Jili Up does not use your personal data for automated individual decision-making that produces significant legal or similarly significant effects without human review. Our responsible gaming monitoring system may flag accounts for human review – but decisions about account restrictions are always made by a person.
5. Sharing Your Personal Data
Jili Up does not sell, rent, or trade your personal data to third parties. Full stop. We share data only in the limited circumstances described below, and always with appropriate protections in place.
Service Providers
We work with trusted third-party companies that help us operate the platform – including payment processors (GCash, Maya, GrabPay, banks), identity verification providers, game studios, IT infrastructure providers, and customer support tools. These companies process your data only on our behalf, only for the purposes we specify, and under strict contractual confidentiality obligations.
Legal and Regulatory Requirements
Jili Up may disclose personal data to government authorities, law enforcement, or regulatory bodies when required to do so by law, court order, or in connection with an investigation into suspected illegal activity. We will always seek to notify you of such requests unless we are legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to object or close your account before the transfer takes effect.
No Cross-Border Transfers Without Safeguards: If any personal data is transferred outside the Philippines, Jili Up ensures that appropriate safeguards consistent with the Data Privacy Act are in place before any such transfer occurs.
From Subic Bay to every corner of the Philippines – Jili Up keeps your personal data secure wherever you play.
6. Cookies & Tracking Technologies
Jili Up uses cookies – small text files stored on your device – as well as similar technologies like local storage and session tokens. Here's exactly how and why we use them:
Essential Cookies
These are strictly necessary for the platform to function. They keep you logged in during your session, maintain your game state, and enable core security features. You cannot opt out of essential cookies while using Jili Up – disabling them would break basic functionality.
Analytics Cookies
We use analytics cookies to understand how players use the platform in aggregate – which pages are visited most, where players drop off, and how game categories perform. This data is anonymised and used only to improve the Jili Up experience. Analytics cookies can be disabled via your browser settings.
Preference Cookies
These remember your settings and preferences – such as your preferred language, display settings, or notification preferences – so you don't have to reset them every visit.
Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of parts of the Jili Up platform. Most modern browsers allow you to control cookies through the Settings or Privacy menu.
7. Data Security
Jili Up implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
- TLS/SSL encryption on all data transmitted between your device and our servers
- Hashed password storage – passwords are never stored in readable form
- Two-factor authentication (2FA) available for all player accounts
- Access controls – only authorised Jili Up staff who need access to your data for their specific role can access it
- Regular security audits and vulnerability assessments of our platform and infrastructure
- Intrusion detection systems that monitor for unusual or suspicious activity in real time
- Secure payment gateways – financial data is processed through certified, PCI-DSS compliant payment providers
Despite these measures, no online platform can guarantee absolute security. If you have reason to believe your account has been compromised, contact our support team immediately through the live chat or email listed on this page.
Your Role in Security: Use a strong, unique password for your Jili Up account and enable two-factor authentication. Never share your login credentials with anyone – including people claiming to be Jili Up staff. We will never ask for your password.
8. Data Retention
Jili Up retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting requirements.
- Active account data is retained for the duration of your account's existence plus a post-closure period of up to 5 years as required by applicable law and anti-money laundering regulations.
- Transaction records are retained for a minimum of 5 years after the date of the transaction in compliance with Philippine financial regulations.
- Support communications are retained for up to 3 years after resolution to assist with any follow-up issues or disputes.
- Analytics and usage data that cannot be linked back to an individual is retained indefinitely for platform improvement purposes.
- KYC documents are retained for the period required by applicable regulations and securely deleted thereafter.
When personal data is no longer required, Jili Up ensures it is securely deleted or anonymised in a way that it can no longer be linked back to an individual player.
9. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, Jili Up players have specific rights over their personal data. We are committed to honouring these rights promptly and without unnecessary barriers.
Right to Access
Request a copy of all personal data Jili Up holds about you, along with information on how it is being used and who it has been shared with.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. You can update most account details directly from your dashboard.
Right to Erasure
Request deletion of your personal data where there is no legitimate legal or operational reason for Jili Up to continue holding it.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
Right to Portability
Receive your personal data in a commonly used, machine-readable format so that you can transfer it to another service provider if you choose.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact our Data Protection Officer at support@jiliup.net with the subject line "Data Privacy Request." We will respond within 15 business days as required by Philippine law. We may ask you to verify your identity before processing your request.
If you believe Jili Up has not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
10. Minors
The Jili Up platform is strictly for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If we discover that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account.
If you are a parent or guardian and believe your child has provided personal data to Jili Up, please contact us immediately at support@jiliup.net so we can take the appropriate action without delay.
Age Verification: Jili Up requires identity verification during registration and may request documentary proof of age at any time. Accounts suspected of being operated by minors will be suspended pending investigation.
11. Updates to This Privacy Policy
Jili Up may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered players via email or in-platform notification for significant changes
- Keep previous versions of this policy accessible upon request for reference
We encourage you to review this Privacy Policy periodically, especially if you are a frequent Jili Up player. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. If you disagree with any changes, you may close your account and withdraw your funds before the changes take effect.
